TRAVELTALK FAQS                 

What is TravelTalk^SM?
TravelTalk provides customers the ability to utilize their MetroPCS phone outside their local coverage area.

Who Can Get TravelTalk?
All customers can order TravelTalk; however, these handsets are not TravelTalk capable:

• Sony Ericsson T61c or T206

• Kyocera 2235, 1155, S14, Slider, Strobe
  Nokia 2116i, 2125i, 2865, 3586i, 6015i, 3205, 6225, 6235i, 6255i, 6265
  Audiovox 8500, 8900, 8910, 8615
  LG 5400, 3200
  Samsung a570, a610, a645, a670, a850, a870, n330
  Motorola v262, V266, v323i, w315, K1m KRZR, V3m RAZR - Fire, V3m RAZR - Silver, L7c SLVR
  UT Starcom 7025, 8932

How much does TravelTalk cost?
There is no charge to order TravelTalk. However, the cost for each call depends on where you travel. If you travel to another MetroPCS market, then each local or incoming call is free. If you happen to be on one of our unlimited long distance plans, each long distance call you place is free. If you travel outside a MetroPCS calling area, then each call you place or receive will be either $.49 or $.79 per minute plus tax.

While I am traveling can I call Directory Assistance? If so, how much will I pay? When traveling you may call directory assistance. When traveling outside a MetroPCS city, either the $.49 or $.79 per minute plus tax will apply plus any other directory assistance charges. When traveling within another MetroPCS city, only the regular directory assistance charges apply ($0.75 plus tax for per call directory and no additional charge for Unlimited Directory Assistance users).

How do I add TravelTalk?

1. Make sure you have a handset that supports traveling.
2. Visit a MetroPCS store or call us at 1-888-8METRO8 to order the free feature.
3. Dial *228 and select Option 2 to update your preferred roaming list software in your handset.
4. Change your handset settings to roam. Please refer to your handset manual for instructions.
5. Make sure you have funds in your MetroConnect account.
6. Travel!
7. Upon your return, don’t forget to change the settings in your handset to “Home Only.”

What is a Preferred Roaming List (PRL)?
A list of our Roaming Partners that is stored on your MetroPCS handset. This list provides the ability to travel onto our Roaming Partners’ networks.

How do I update my Preferred Roaming List?
While you are in your local calling area, dial *228 from your MetroPCS handset and follow the instructions to update your Preferred Roaming List at anytime.

Where can I go to get information or help with an issue while I am traveling?
From a landline phone you may call 1-888-8METRO8 and we will assist you.

Am I charged for calling MetroPCS Customer Service while traveling?
If you dial 611 from your handset, the call is free; however this will only allow you to make a payment on your account. If you need to reach customer service at MetroPCS, dial 1-888-8metro8 from a landline because a call to this number from your handset will incur a charge.

Can I use TravelTalk as soon as I activate my account?
After you add the TravelTalk feature to your account, update the preferred roaming list (PRL), set your handset to roam and ensure you have appropriate funds in your MetroConnect account, you will be able to start using TravelTalk outside your home coverage area.

Why can’t I use TravelTalk on other handsets?
Currently MetroPCS is only offering this service on specific handsets that are dual and tri-mode. You can purchase a dual or tri-mode handset at a MetroPCS store or authorized dealer to take advantage of this feature.

What happens if I receive a phone call while I am traveling?
If you are outside of your home coverage area and receive a call that you answer and accept, you will be charged the TravelTalk per minute rate. After you answer the call, you will hear a whisper, informing you that an incoming TravelTalk call is waiting. The cost for the call is either $.49 or $0.79 per minute plus taxes and fees. The recording will then inform you how much time you have for the call, based on your MetroConnect account balance. If you chose to accept the call, press 1. If you chose not to accept the call (do not press 1), then the call will go to your voice mail, if you have voice mail.

What happens if I miss a phone call while I am traveling?
If you do not answer the phone and have voicemail, the person calling you can leave a voicemail message at no cost. If you do not have voicemail then the person that is trying to reach you will hear a message that says “the person you are trying to reach is currently out of the MetroPCS calling area”. When checking your voicemail from your handset while traveling outside your MetroPCS home coverage area you will incur the TravelTalk per minute charge. Additionally, your voicemail indicator may or may not indicate that you have a voicemail while you are traveling.

I was on a call while I was traveling and my call dropped. What happened?
Your call may have dropped for the following reasons:

1. You don’t have adequate funds in your MetroConnect account.
2. You may have traveled from one network to another.
3. You entered an area with inadequate signal strength.

Can I transfer the TravelTalk feature to a new phone?
Yes, as long as the phone supports traveling, and you update the software in your handset by dialing *228, you can transfer the service.

Do any of my other features work while I am traveling?
Most of your features will work when you travel into another MetroPCS market. However, while traveling outside of one of our markets you will not be able to download ring tones, send or receive pictures or text messages.

When I try to make a call, why am I getting a "Fast Busy" signal?
This may be an indicator that you are out of funds in your MetroConnect Account. Please check your MetroConnect account by calling 1-888-8metro8 from a land line to check your balance and add funds. If you recently added funds, turn your phone off then back on to refresh the network.

When I try to make a call, why am I getting "dead air"?
This may be an indicator that you are out of funds in your MetroConnect Account. Please check your MetroConnect account by calling 1-888-8METRO8 from a landline phone.

When I try to make a call, why am I asked for a Credit Card when I have funds in my MetroConnect account?
There are some areas where MetroPCS does not have a TravelTalk service. If you hear a notification that you have reached a network that requests a Credit Card or Prepaid Card this is not part of the TravelTalk network.

I’ve just made a deposit into my MetroConnect account, why am I still not able to place a long distance call?
This sometimes happens when you travel. If you power your phone off then back on, it will refresh the network to recognize your payment.

Can I dial 911 while Traveling?
Yes.

How do I place a long distance call?
Just as you would a long distance call from your home area, by dialing the area code and number.

How do I place an international long distance call?
Dialing an international call is no different when traveling. However, the charge will consist of the rate for the international call (depending on the destination) plus either $.49 or $0.79 plus tax for each minute. These charges will be deducted from your MetroConnect account.

How do I call 411?
The same as dialing directory assistance from your home city—411.

I added the feature, updated my preferred roaming list, and have sufficient funds in my MetroConnect account but I cannot make a call. What do I do now?
Please check to see if your handset is set for “Home Only”. If your handset is set to “Home Only”, please change it to Roaming or Automatic (this is handset dependent). Please refer to your handset manual for instructions.

I am in my local calling area, but I hear a TravelTalk announcement. What do I do now?
If this occurs while you are in your local calling area, please set your handset to “Home” Only”. This will prevent you from going into the TravelTalk mode. Please refer to your handset manual for instructions. Please power off your handset and then turn it back after changing the setting.

Getting Ready To TravelTalk

To take advantage of the TravelTalk feature you will first need to:

• Make sure your handset is TravelTalk compatible. To do this, select your phone on our How To Guide page or ask a MetroPCS representative.
• Call 888.8metro8 or visit a MetroPCS store to add the FREE TravelTalk feature to your account.

Before you go

Once you have added the TravelTalk feature to your account, you can travel at any time. Each time you travel, however, there are a few very important steps you must take to ensure a successful TravelTalk experience:

1. While in your MetroPCS home coverage area, dial *228, option 2, to update your phone's traveling capabilities.
2. Change your handset's setting to "Roam" (Automatic). Please refer to your handset manual for instructions on how to change your phone's setting, or visit metroPCS.com.
3. Verify that you have sufficient funds in your metro.connect account.

Upon returning to your MetroPCS home coverage area, you will need to:

4. Change your handset's setting back to "Home" to avoid unnecessary TravelTalk charges.

Pack more into your vacation.

Call 888.8metro8 or visit a MetroPCS store to get TravelTalk today.